ProDialog Call Center

2012-05-13T07:06:00.000-07:00

ProDialog - Text Marketing - Livonia, Michigan

2011-06-28T09:53:00.000-07:00

On average over 94% of text messages are read! What a great way to reach your clients/customers!

Fast. Easy. Effective. Text marketing is without a doubt the easiest way of advertising your services, products, and information to mass markets. Set-up literally takes only minutes. Just upload your phone numbers, enter a text message, and click send!

ProDialog text marketing services are low cost, high impact, and easy to deploy. You have the power of group messages at your fingertips. Messages are delivered to recipients in just seconds!

Text Message Marketing
Delivery of SMS messages is almost guaranteed, which is not the case with email. The cost of sending mass text messages is very comparable to emails but with a much higher return. Easily reach 100 or 100,000 people in seconds! Bulk SMS is always available on demand.

Mobile Advertising Marketing

* Mobile advertising marketing allows you to put your image directly in front of those viewing complimentary products or services.
* Mobile advertising marketing allows you to positively engage with your consumers and present immediate call-to-action options.
* Mobile advertising marketing can take your business to the next level.

Text Messaging Coupons
Mobile text messaging coupons are a great way to stay in touch and give your customers even more reasons to invest in your business.

At ProDialog, our most popular industries currently include:

* Nightclub/Bar Text Marketing and Advertising
* Mobile Coupon Text Marketing
* Restaurant Text Marketing
* Text Marketing for Retail & Sales
* Hospital ER Wait Time
* Text Message for School Closings Services
* Real Estate Text Message Marketing
* Text Marketing for Entertainers and Bands
* Voting/Polling

Please contact us if you have any questions regarding the text marketing services provided by ProDialog. Feel free to call us directly at 877 HERE-111 or 248-498-6766.

Michigan Apartment Complex Answering Service - ProDialog

2011-01-19T10:27:00.000-08:00

ProDialog can be your call center/answering service for property management. Their apartment answering service can handle the inbound calls for any large or small apartment complex. From lead capture to helping tenants with maintenance problems ProDialog is oncall 24/7.

Our telephone operators understand the importance of lead capture and filling your vacant units
Apartment maintenance and security emergencies
Maintenance rotating on call
Messages dispatched per your instructions
Forward your calls while you're away showing empty units
We can handle your appointment, leasing, and maintenance calls

Call us today at (877) HERE-111 and ask for an apartment complex specialist!

Addiction Treatment Call Center Professionals - Inbound and Outbound- Prodialog 877-437-3111

2011-01-17T10:19:00.000-08:00

ProDialog specializes in alcohol/drug treatment facility call center! They have experience doing both outbound/ inbound calls, surveys and HIPAA compliant text messaging for substance abuse treatment centers.

The chemical dependency rehab answering service was created to manage emergency and after hours calls from treatment centers patients, hospitals, and physicians. Contact ProDialog by calling 877-HERE-111 or www.prodialog.us

Michigan Infomercial Call Center - ProDialog (877) 437-3111

2011-01-17T08:55:00.000-08:00

ProDialog handles calls for product and service offerings advertised on network and cable television, radio, newspapers, direct mailings, and the Internet. Learn how ProDialog’s Direct Response support can bring success to your customer service approach and sales strategy.

ProDialog is a call center information source for:

infomercial marketers
direct response sales
infomercial producers
radio spot advertisers

Call ProDialog and ask for a infomercial call center specialist at 877-HERE-311 today!

ProDialog - Answering Service- Home Health Care

2011-01-11T09:09:00.001-08:00

ProDialog Answering Service for Home Healthcare & Hospice

ProDialog has been offering custom answering service for the home healthcare and hospice communities since we incorporated. ProDialog only offers HIPAA Compliant call center services and we offer this service to the healthcare industry nationwide.

ProDialog is dedicated to providing the best home healthcare and hospice answering service available using our caring, professional call center agents. We’ll answer and dispatch your calls promptly and professionally according to your instructions.

A high quality HIPAA compliant medical answering service is required for today's overworked physicians, nurses, hospice, and medical professionals. Your patients want the security of knowing they can contact a live person at your office day or night. Our medical answering service was created to manage emergency and after hours calls from your patients, hospitals, and physicians. Let us help be the key to your success, 24/7.

We include a toll free or local number that is answered by a live person with your medical business name. Our agents will take messages, or forward the calls to you as needed. For much less than the cost of a phone line and just a fraction of the cost of a receptionist we can offer our low rates to take your calls 24/7 or as needed during call overflow or after hours. You'll be impressed with the professional courteous manner our agents handle and forward your calls. Our representative’s process calls accurately and in a timely fashion.

If you're looking to reduce costs and still maintain a high level of professionalism ProDialog can be your medical answering service solution. For a patient friendly, compassionate answering service choose ProDialog as your provider. We understand the importance of empathy to your patients and the privacy that doctors require. Our representatives will work with your staff to create accurate on-call transfer for everyday situations and emergency's so doctors are only interrupted with true and necessary calls. Routine messages can be forwarded by fax or text to the proper department. All messages are corresponded to a key employee. We design a custom plan to fit your exact needs.

ProDialog Text Marketing

2010-12-28T07:06:00.000-08:00

On average over 94% of text messages are read! What a great way to reach your clients/customers!

Fast. Easy. Effective. Text marketing is without a doubt the easiest way of advertising your services, products, and information to mass markets. Set-up literally takes only minutes. Just upload your phone numbers, enter a text message, and click send!

Our text marketing services are low cost, high impact, and easy to deploy. You have the power of group messages at your fingertips. Messages are delivered to recipients in just seconds!

Text Message Marketing
Delivery of SMS messages is almost guaranteed, which is not the case with email. The cost of sending mass text messages is very comparable to emails but with a much higher return. Easily reach 100 or 100,000 people in seconds! Bulk SMS is always available on demand.

Mobile Advertising Marketing
Mobile advertising marketing allows you to put your image directly in front of those viewing complimentary products or services Mobile advertising marketing allows you to positively engage with your consumers and present immediate call-to-action options. Mobile advertising marketing can take your business to the next level.

Text Messaging Coupons
Mobile text messaging coupons are a great way to stay in touch and give your customers even more reasons to invest in your business.

At ProDialog, our most popular industries currently include:

Nightclub/Bar Text Marketing and Advertising
Mobile Coupon Text Marketing
Restaurant Text Marketing
Text Marketing for Retail & Sales
Hospital ER Wait Time
Text Message for School Closings Services
Real Estate Text Message Marketing
Text Marketing for Entertainers and Bands
Voting/Polling

Please contact us if you have any questions regarding the text marketing services provided by ProDialog. Feel free to call us directly at 877 HERE-111 or email us by clicking here.

Call Centers and E-Commerce

2010-08-12T06:03:00.000-07:00

Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact.

Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services.

So, what are the requirements of establishing a customer service call center? To answer that question, exploring the elements, connections, and overall skills involved is necessary.

The Elements of a Customer Service Call Center

Having a good customer service and knowing the elements are not that difficult to determine. In some way, it can also be helpful if one places himself or herself on the consumer standpoint. Elements of a good customer service normally include the requirements for the agent. It does not necessary end with good communication skills but a complete understanding about the product or the service as well.

Aside from those qualities, someone who is able to listen to the consumer’s situation and needs is also necessary. Additionally, the agent should also be empowered and intelligent enough to resolve the situation effectively. But most importantly, the element of a good customer service is someone who can treat a consumer with respect.

The Methods of Connecting With the Consumer

The methods of communication with the consumer can help determine the issue of staffing levels and technology. However, besides the volume of requests for information or calls, it is important to also consider other issues. Such issues may include the difference in time zones between you and the customer, consumers who are using the company’s services or products at some time other than business hours and the total variation in the volume of calls.

Nowadays, customers may also require the staff to be available in a number of ways, such as: on the phone, by fax, by e-mail, by VRU or Voice Response Unit, by interactive ways on the Internet, or even in person. Taking into account all these factors can help in determining the staffing levels and the technology going to be used as a method of customer communication.

The Overall Agent Skills

Basically, agents are required to achieve some sort of exemplary caliber regarding communication skills. Although, agents must also be screened for their writing abilities since there are customer services requiring e-mail responses. Agents should also be proficient in utilizing the equipments. By orienting them about the proper use of several tools in the office, bungling transfers, sending e-mails to wrong addresses and other fumbles can be easily avoided, thus maintaining the company’s credibility. Most importantly, the agents should have the knowledge about the company’s products and services. It may be helpful to provide them with materials that can help them answer the questions from the customers.

Listening and judgment skills are also important. Customer satisfaction is easily the most important goal of any call center. It is critical to train agents who are deeply enthusiastic about their job and are able to provide terrific services.

Customer service is probably the hardest and most challenging aspect of any businesses. By developing the proper system for handling customer service, fortunately, can help the company establish its name on the market.

Inside Scoop on Home Based Call Centers

2010-07-30T07:35:00.000-07:00

By definition, virtual call centers are call centers wherein the organization’s representatives are dispersed geographically, rather than being located at work stations in a building operated by the organization.

Employees of virtual call centers can be situated in groups in a number of smaller centers though most often they work from their own homes. Virtual call centers are effective arrangements for several employees.

From the organization’s standpoint, it can also be beneficial in terms of cutting the costs of housing and equipment, thus normally leading to lower employee turnover rates.

Benefits of the Virtual Call Centers

For starters, the virtual call center can provide the benefit of extended service hours. There are companies who are searching for 24-hour communications with the customer. With a virtual call center, it is easy to manage workers based on their time zones and work time preferences. Additionally, for some employees, this can include the offset hours of the day.

The benefit of recognizing productivity improvements is also existent. For several individuals, working from home is more comfortable and more productive than being in a sometimes noisy office environment. The virtual call center can provide a place of employment that both the employee and the employer can benefit from.

Nowadays, the latest trend in employment seems to be working from home. It is appealing for a number of workers and through virtual call centers, it is even possible. Virtual call centers remove the barrier of staying home to work allowing several employees from all over the globe to be utilized. Additionally, through the use of IP-based services, virtual call centers can be based anywhere in the world providing no geographical limitations.

Advantages of Virtual Call Centers

The final question would be, why should a company even consider setting up a virtual call center? There are several advantages to this kind of setup that uses the concept of telecommuting and combines it with top-notch networking technology.

Company would be glad to know that operating a virtual call center is less expensive and more cost-effective compared to running a center that is centrally-located. This can be for that reason that once the system is in place, the administration and coordination associated with running a large office is eliminated. Employees can obtain the right to work, meetings can get started in no time, and the overall energy can be devoted to the task at hand, thus providing excellent customer service.

Empowering call center agents through a virtual call center to work remotely from a location near their home lessens the time and energy agents use each day not working. This only means that agents can be more efficient and provide the company, they work for, more value. Additionally, virtual call centers allow companies efficiently stagger agents in diverse time zones to react to variations of call volume without having to synchronize several centers around the country.

To improve customer satisfaction and loyalty, it is important to know what the customers need. Normally, customers want to talk to call center agents who are helpful, knowledgeable and friendly. They also desire to have their questions addressed in a timely way, if possible through first call resolution. By helping ensure that the best agent to answer a given question is available, the company can guarantee that customer satisfaction will improve. Setting up a virtual call center provide companies a new level of flexibility to hire the best agents; those who have specialized knowledge or possible live in advantageous time zones.

The Nitty Gritty on How to Choose an Inbound Call Center

2010-07-23T09:02:00.000-07:00

Call centers worldwide provide telephone-based services to clients or customers either in the public or private sector. Call centers have become an important communication channel to acquire new customers as well as to support all existing ones. During the past few years, the number of call centers and the number of agents has been growing rapidly demonstrating the increasing importance of call centers.

The direction in which the contact between the customer and the agent is distinguished through inbound and outbound call centers. In inbound call centers, the agents receive calls from outside customers, and therefore these call centers are driven by random customer call arrivals. In order to achieve customer satisfaction, short expected waiting times are important. The performance can also be measured by waiting times, availability of service, or customer abandonment.

How Inbound Call Centers Work

Inbound call centers are there to receive calls from existing or potential clients. Normally, the quality of communication in these kinds of call centers, is perhaps more important than that of outbound call centers, wherein the agents initiate contact with potential clients. In case the client is the one to contact the call center, one thing can be certain: the client requires aid or information that the agent must be able to supply.

Typically, the client’s query can be answered by the first agent who takes the call. In that process, there is no waiting or lag time, and the client is assured that the company has the answers he or she needs. However, it is impossible to have an expert answer every single call due to the utter volume of inbound calls that a usual call center receives. For this reason, most inbound call centers rely on a tier system in order to deal with several incoming calls.

Also called the multi-tier support, the tier system is a foundation of call centers handling inbound calls. In this instance, the client who has a specific question or complaint about a product he or she has purchased from the company, the first tier employee can transfer the call to a technical support specialist.

However, most inbound call centers that use the multi-tier support system have a total of three tiers with the third tier consisting of developers or engineers of the technology or the product. Through this, the majority of customer requests and questions can be dealt with effectively and quickly. Basically, if the client is satisfied with the responses and if there are no waiting time, the call center is doing a good job. The importance of satisfactory communication should not be underestimated.

The Role of Technology in Inbound Call Centers

Aside from the multi-tier support, technology also has a role to play in facilitating the company’s method in
dealing with inbound calls. The data received from inbound calls are normally recorder and reported making the call center effectively predict the type of information and the number of agents in each tier that will be needed in the future. Through this, the time at which the calls are transmitted between agents continues to develop and calls can be answered faster. The technology that minimizes the waiting time and answers and transfers calls quickly often leads directly to increased customer satisfaction.

However, the use of technology will always be a support instead of a substitute for human interaction. The agents or the employees remain the backbone of inbound call centers and the only means of ensuring customer satisfaction and preservation is through the quality of communication.

Remote Call Center Agents

2010-07-13T07:33:00.001-07:00

Many call centers hire remote agents - individuals who work at home. Normally, phone calls are directed to the remote agents, who answer them as if they were working physically in a call center. Nowadays, remote agents are expected to handle more than just phone calls but e-mail or instant message inquiries as well. However, the work mainly depends on the company the remote agent is working for. Most call centers do not directly employ their staffs; instead, they rely on other companies for the recruitment, training and management of those people answering phone calls.

The Equipments for a Work-At-Home Call Center Agent

In order to become a remote agent or a work-at-home call center agent, there is a variety of equipments required. First on the list of equipments is the computer. It may be advisable to have a computer running on Windows operating system with at least 300 MHz processor. Additionally, there might be a need for an additional 600MB of free space on the hard drive and at least a RAM of 256 MB. These are just the basic overview of the specifications since the specific requirements regarding the speed and memory of the computer may vary from employer to employer.

Next is Internet access. Most of the communication that will happen, as well as the actual call center work will be done on the computer and it is necessary to have an email address. Additionally, it is advisable to download a VoIP application or any instant messenger depending on the company’s preference. In order to assist customers in an efficient and timely manner, it is a requirement to have a high speed Internet access via DSL or cable modem of at least 128K.

Telephone, especially the traditional corded phone is necessary. VoIP or cellular phones are usually not acceptable, as well as cordless telephones. In addition, it may be required to have the call waiting feature from the phone disconnected since many employers may require an agent who can solely take work-related phone calls. This can also minimize the chance of receiving calls that are not work-related during the shift.

The Do’s Of Telephone Etiquette for a Remote Agent

It is necessary to have excellent phone skills when working as a remote agent. Take time to listen and understand what the customers are saying. By doing this, the customers would feel respected and important, which can increase satisfaction and retention. Additionally, always be aware of the tone of your voice - be upbeat and enthusiastic. Usually, negative response from a caller results from the agent’s tone of voice. It is important to sound happy and inviting to achieve positive reactions from the customers. Asking questions can prevent dead air when you are looking for or typing information for the customer. This skill normally takes time to develop
but you can start by asking simple questions about the caller’s needs and show that you care about his or her
queries.

Through practice and diligence, anyone can be a successful remote agent. However, it is important to undergo training and collect knowledge, which are useful in handling phone calls successfully. Remember, training materials should always be kept on your workstation to help you refresh your memory and ensure that you are not only following the policies set by the company but also be able to handle any calls that come you way.

How Call Centers Should Help Customers

2010-07-09T07:54:00.000-07:00

Call centers large and small have been the human crossing point for many years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitations. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact.

Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services.

So, what are the requirements of establishing a customer service call center? To answer that question, exploring the elements, connections, and overall skills involved is necessary.

The Elements of a Customer Service Call Center

Having a good customer service and knowing the elements are not that difficult to determine. In some way, it can also be helpful if one places himself or herself on the consumer standpoint. Elements of a good customer service normally include the requirements for the agent. It does not necessary end with good communication skills but a complete understanding about the product or the service as well.

Aside from those qualities, someone who is able to listen to the consumer’s situation and needs is also necessary. Additionally, the agent should also be empowered and intelligent enough to resolve the situation effectively. But most importantly, the element of a good customer service is someone who can treat a consumer with respect.

The Methods of Connecting With the Consumer

The methods of communication with the consumer can help determine the issue of staffing levels and technology. However, besides the volume of requests for information or calls, it is important to also consider other issues. Such issues may include the difference in time zones between you and the customer, consumers who are using the company’s services or products at some time other than business hours and the total variation in the volume of calls.

Nowadays, customers may also require the staff to be available in a number of ways, such as: on the phone, by fax, by e-mail, by VRU or Voice Response Unit, by interactive ways on the Internet, or even in person. Taking into account all these factors can help in determining the staffing levels and the technology going to be used as a method of customer communication.

The Overall Agent Skills

Basically, agents are required to achieve some sort of exemplary caliber regarding communication skills. Although, agents must also be screened for their writing abilities since there are customer services requiring e-mail responses. Agents should also be proficient in utilizing the equipments. By orienting them about the proper use of several tools in the office, bungling transfers, sending e-mails to wrong addresses and other fumbles can be easily avoided, thus maintaining the company’s credibility. Most importantly, the agents should have the knowledge about the company’s products and services. It may be helpful to provide them with materials that can help them answer the questions from the customers.

Listening and judgment skills are also important. Customer satisfaction is easily the most important goal of any call center. It is critical to train agents who are deeply enthusiastic about their job and are able to provide terrific services.

Customer service is probably the hardest and most challenging aspect of any businesses. By developing the proper system for handling customer service, fortunately, can help the company establish its name on the market.

Basic Information About Call Centers

2010-07-02T11:19:00.000-07:00

Call centers are centralized offices used for the purpose of receiving and transmitting a large volume of requests by telephone. They can provide services that can increase the productivity of several businesses. But for small businesses, call centers can provide the advantage of increasing their bottom lines.

Business services call centers provide normally include order collection, customer care, telemessaging, customer service options and a lot more. These services are also offered with multi-lingual options. May it be French, Spanish, Chinese or English, several capable representatives can easily handle clientele from all across the globe, thus increasing the businesses.

Usually, call centers are operated by companies aimed in administering incoming product support or information from consumers. There are open workspaces for agents, which include computers, telephone set or headset connected to a telecom switch and one or more stations for supervisors.

Technologies Used By Call Centers

In order to improve the company’s operations and reduce the costs, while providing standardized, uniform and streamlined services to customers, the centralization of call management is used. Apart from that, call centers utilize a wide variety of different technologies allowing them to manage large volumes of work. Such technologies facilitate processing and queuing of calls, maintaining consistency of the work flow for agents and creating cost savings for other businesses.

VoIP or Voice over Internet Protocol is one of the technologies call centers use. This kind of technology is a protocol optimized for the transmission of voice through the Internet or other packet switched network. Outsourcing is another technology used by call centers, which is actually the subcontracting of a process including the manufacturing or designing of products to a third-party company.

There are others who theorized that with the advancement of the society, future call centers would include technologies, like speech recognition and speech synthesis. These kinds of software are now in development and allow computers to handle first level of customer support, natural language processing and text mining to further improve customer handling, agent training, productivity and customer satisfaction.

The Dynamics of Call Centers

To provide a number of services to business consumers, there are categories of calls often separated into outbound and inbound. Outbound calls happen when agents place calls to potential customers mostly with intentions of providing service to the individual or selling. These calls are substantially different from inbound calls, where consumers call the call center in order to acquire information, ask for assistance, or report possible malfunction.

Furthermore, the staffs working at call centers are organized into a multi-tier support system to handle calls efficiently. In such models, the first tier normally consists of operators that direct inquiries to the appropriate department and give general directory information.

The second tier is forwarded with calls and handles consumers in need of further assistance. If the second tier of support cannot resolve the issue, the call is then forwarded to the next tier. There are cases, where the existence of three or more tiers is required to resolve issues. Usually, the third tier of support includes highly skilled support staffs, product engineers, or product developers.

Due to the highly technological nature of the operations of call centers, close monitoring of the activities of the staff is widespread and easy. This can be quite beneficial and enable the company to better plan the time and workload of its employees.

ProDialog - Quality Service Through Customer Satisfaction

2010-06-30T07:55:00.001-07:00

Customer satisfaction plays an important role in determining the success of call centers. This factor is closely related to profitability. Through the use of consumer surveys, marketers are informed about consumer satisfaction regarding the products.

Several surveys helps in predicting consumer behavior, determine how well the product will do in the marketplace and assess the customers’ opinions. While there are entire organizations devoted to market research, there are individual companies that can perform their own market research as well.

The Usual Results of a Consumer Survey

Long reports usually come back to the company that requested the information. These reports can be very detailed and provide conglomerated answers as well as individual responses to questions. As a simpler alternative, short surveys provide a graphical representation of the data. Through such kinds of surveys, it is easier to comprehend and grasp the required information.

There are several reasons why companies conduct consumer surveys though one thing remains the same: the data is of no use unless the company uses it. Some companies analyze their data and do not like the answers, thus neglecting the survey and choose not to do any actions about it. However, there are still others who believe in the consumers’ opinions and use the data to make modifications that will be well-received among customers.

Answers from surveys can reflect the company’s actions - positive answers are equal to the company doing well, therefore enabling the company to continue its practices. Consumer surveys provide wonderful insight regarding consumer opinion. The only thing they cannot do is to provide qualitative data. If the company is looking for more in-depth answers, there is a need to conduct focus groups or personal interviews with customers.

Sampling a Consumer Survey

For the consumer survey to be truly precise, the samples of people asked should be large and random enough. For instance, a readership survey is not truly random since individuals would have to be a reader of a magazine in order to participate in a survey. However, such a survey would have to be accurate enough to measure the opinions of a closed group of reader. As such, the accuracy of the information is relative to the reason meant for it.

Designing a Customer Satisfaction Survey

It is unnecessary to act on hunches about how the customer feels. Elimination of guesswork and following of simple recommended principles can help the company know where it stands with them. The following is a list of how to design a Customer Satisfaction Survey.

* Use the 5-point satisfaction scale. The use of question scales must include descriptive labels in relation with numbers. Additionally, the top end of the scale should mean that the customers are truly impressed with the service.

* Inquire on overall satisfaction at the beginning of the survey. Through the use of this method, the company will be able to gauge the customers’ impressions of the product or service even before they begin judging the specific facets of those relationships.

* Be consistent with the wording of the questions. It is critical to provide consistency in researches regarding customer satisfaction.

* Maintain focus and shortness in the survey. Always focus on the achieving a read on the customers’ relationship with the company. It is important to avoid the temptation of asking everything that the company wants to know. Remember, the more ground the company tries to cover; the more likely it is for the respondents to abandon the survey.

ProDialog- Improve Sales by Outsourcing Call Centers

2010-06-29T09:46:00.000-07:00

Improve Sales by Outsourcing Call Centers

Outsourcing call centers are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses.

Some larger companies have the time, resources and money to put in place their own call centers but most smaller and medium-sized businesses opt for a streamline approach to call centers and choose to outsource the needs of their call centers.

Helpful Tips on Outsourcing Call Centers

First off, if you are searching on ways to outsource a call center, the business have to first decide on what they are trying to achieve in the course of action.

Most businesses are looking for low cost methods to either sell goods or provide support for customers. The reason why most businesses choose to outsource call centers is generally due to the low cost.

On the business side, outsourcing call centers takes careful decision making and analysis, as well as discussion and result on the outsourcing side.

For example, even before a business makes a decision to deal with a call center with an outsourcing firm, it must first see its business needs and comprehend how the new service will either generate sales or enhance customer satisfaction, thus developing customer retention and limiting customer churn.

In case the business realizes what kinds of services it requires, the business normally bids from call center outsource services. The bidding process removes several of the contractors that cannot meet the qualifications, labor and technological requirements of the business.

Once a call center is contracted for services with a business, a deeper consultation takes place wherein the business and the outsource work together in order to create a solution that can either generate sales for services or products or provide customers with support for technical or billing products.

There are several call center outsourcing companies available and as a business seeking solutions, it is your job to contract with one of them and choose the one that can deliver results you desire.

Since each outsource call center company offer a different product, the best option is to analyze the specific needs and perform plenty of researches to locate a match with a company that can fulfill the business’s needs.

How to Reduce Turnovers and Retain Manpower

A turnover or churn normally reflects the percentage of customer service representatives that leave a call center in a specified period. This is the most common problem of call centers.

Additionally, this factor plays a role in reducing the quality, increasing recruitment and training costs, and reducing the marketability of a call center operation.

In order to reduce turnovers, appropriate planning and tracking and figuring out the main cause of the event is necessary. You can start by hiring the right people. This can be done by developing a profile of the team members that have been with the company for some time and are happy and productive. Always look for characteristics that can match that profile whenever assessing new applicants.

Improving the line managers is also a good help. Train line managers on how to supervise his or her team members for attaining superior productivity. Teach them that they can manage without being controlling or critical. Honing their soft skills, monitoring performance and rewarding them for enhanced productivity can usually diminish high turnover rates.

ProDialog-Third Party Verification

2010-06-21T11:50:00.000-07:00

TPV is the process of having an independent party confirm that the customer has requested a change with their account. ProDialog is a TPV provider that verifies the customer request by confirming the customers identity and that they are in fact authorized to make the transaction. TPV adds an important element of proof to business transactions. ProDialog retains and stores the voice records for your business as required by law.

ProDialog has verification solutions for all types of business transactions.

■Fully compliant third party verification
■Live agents
■Electronic letter of agency
■Customer friendly scripts
■Highly trained professional staff
■TPV call reporting
We record the calls and can store them online or offline. ProDialog offers inbound and outbound verifications at an affordable price. We'll go beyond your expectations.
Call (877) HERE-111 We're HERE for you 24/7

ProDialog Call Center Specialties

2010-06-18T10:30:00.000-07:00

Specialties – Inbound:
Customer Service, Customer
Acquisition, Customer Retention, Lead Generation/Sales,
Direct Marketing Support, IVRU,
Literature/Information Requests, Application Processing,
Appointment Scheduling, Dealer/Product Locator
Specialties – Outbound: Product & Service Sales,
Customer Acquisition, Customer Retention, Customer
Service, Lead Generation,
Upsell, Cross Sell, Cause-Related Marketing,
Appointment Scheduling, Hot/Warm Transfers, Direct Marketing Support, Surverys, List
Updates,
Specialties – Other:
Web Integrated Programs,
Brochure/Correspondence Fulfillment,
Third Party Verification

ProDialog - Direct Response /Infomercials

2010-06-18T10:12:00.000-07:00

DIRECT RESPONSE/INFOMERCIALS

ProDialog delivers 24/7 direct response support for most marketing campaigns. We handle calls for products and service advertised on cable and network television, newspapers, radio, direct mailings, and the Internet. Learn how ProDialog can bring success to your next customer service approach and sales strategies.

ProDialog - Lead Generation

2010-06-04T09:50:00.000-07:00

Lead generation is the key to successful sales. Professional Dialog Services can supply your sales team with quality leads using our trained, talented customer service agents. We're committed to consistently producing the best results.

•Generate new warm leads and business opportunities
•Support your sales team by setting appointments
•Sell into existing or lapsed customers
•Research new markets or investigate current market activity
•Create strategic planning - increasing market share or penetrating new markets
•Support online activity to increase profits and bottom line.

We work hard to ensure that we go above your expectations. We're committed to quality. We offer our clients high end web technology and can assist your team by email, live web chat, or direct transfer to your in-house sales team.

Mortgage Companies

Insurance Agencies

Annuity

Real Estate Agencies

Financial Services

Offshore Businesses

Telcom Industry

Direct Marketing

Business to Business

Business to Consumer

ProDialog:Call Center Soultions

2009-05-13T07:22:00.000-07:00

ProDialog is a strategic outsourcing solution. We deliver skilled professionals combined with industry leading technology to businesses in need of call center services. ProDialog is a leader in both inbound and outbound teleservices. Our call center agents are trained professional customer service specialists. We provide these services 24 hours a day, 7 days a week, 365 days a year. The bottom line is we provide exceptional customer communication.

ProDialog offers over twenty-five years of call center strategy and solution experience. We have the skills and technology to succeed in today's market. Whether your business is small, medium, or large we can be your extending arm. We offer both inbound and outbound call center services. ProDialog offers solutions that reduce your overall operating costs by providing 24/7 services at a fraction of what it would cost to provide it internally. Call ProDialog today at 877-HERE-111 or click here to email us.

Event Registration

2009-05-12T06:25:00.000-07:00

Event Registration

Let us handle all the registrations for your next conference or seminar! ProDialog will ensure your next event is a well attended success. We'll handle your calls securely and efficiently! Our Event Registration Specialist's can answer the phone using your company name then email, fax, or text you the results.

Conference Registration/ Seminars

•Process credit cards
•Book hotel rooms
•Forward itinerary
•Provide details
•Reminder calls days before event
•Surveys after event to provide feedback

Toll Free Access

We can provide a toll free number you can use on your website and printed material for RSVP's. Our knowledgeable staff will pass along information about your event, email brochures, and directions.

Information Hotline

Calls can be given prompts for directions and other important FAQ's before being transferred to a live agent.

We Make Registration Easy

ProDialog is open 24/7 including holidays. Use us for callers in multiple time zones or after hours calls. We never close!

2009-05-11T06:22:00.000-07:00

ProDialog's call overflow allows your business to automatically roll over calls when you're short-staffed or too busy to take all your incoming calls. Simply forward the calls to our customer service center and we'll do the rest. Your screen presentation will pop-up on our customer service representatives computer each time we handle one of your calls. They'll take and process the call and our management team will have all the information relayed back to you exactly when you need it!